Effective Date: 20 November 2025

1. Introduction

Red Tower Institute (“we”, “our”, “us”) is committed to protecting the privacy of our site visitors, students and stakeholders. This policy explains how we collect, use, store, share and disclose personal data in connection with our website and educational services.

2. What type of information we collect

We may collect the following types of personal or non-personal information when you use our website or apply for courses:

• Your name, email address, telephone number, postal address, date of birth.

• Academic, professional background and qualification information, when you apply for a programme.

• Payment or billing details, where applicable.

• IP address, device/browser information, website usage data (page visits, time on site), cookies and tracking data.

• Communications between you and us (emails, forms, chat support).

3. How we collect information

• Directly from you when you fill out application forms, contact forms, register for programmes.

• Automatically when you browse our website (via cookies, analytics, server logs).

• From third-party providers (e.g., payment gateway, student recruitment partner), where you have authorised them to share your data.

4. Why we collect your information

We collect and use your information for these purposes:

• To process your application and deliver our courses.

• To manage your enrolment, payments, and student records.

• To communicate with you about your account, course updates, student services.

• For marketing and promotional communications (with your consent) about our new programmes and events.

• To improve our services, website functionality and student experience.

• To comply with regulatory, legal or accreditation requirements under Maltese/EU law.

5. How we store, use, share and disclose your information

• Data stored securely on our servers and/or Wix platform, protected by firewalls and security measures.

• Payment and financial data handled only through secure, PCI-compliant gateways.

• We will not sell your personal data. We may share your data with:

  • Accreditation bodies (MFHEA), awarding bodies (ILM/City & Guilds) as necessary.

  • Service providers (IT, hosting, analytics, recruitment) who are contractually bound to protect your data.

  • Legal/Regulatory authorities if required under Maltese/EU law.

• Data retention: We retain student records and personal data for the period required by law and for our academic quality audit. After this period, data is anonymised or securely deleted.

6. Cookies & Tracking Tools

We use cookies, web beacons, analytics and other tracking technologies to monitor website traffic, enhance functionality and personalise content. Cookies may collect information such as your IP address, pages visited, time spent. You may manage your cookie preferences or withdraw consent via our cookie banner or browser settings.

7. Communication & Marketing

We may contact you via email, telephone or SMS for the following:

• Course updates, administrative notices, student support.

• Promotional messages (only where you have given consent).
  You may opt-out of marketing communications at any time by clicking the “unsubscribe” link or contacting us.

8. Your rights & how you withdraw consent

You have the right to:

• Access, correct, delete or restrict processing of your personal data.

• Withdraw your consent for marketing or data processing (where consent-based).

• Lodge a complaint with a supervisory authority.
  To exercise these rights, please contact us at: info@redtower.mt or write to: 113 Mdina Road, Qormi QRM 9016, Malta.

9. Changes to this policy

We may update this Privacy Policy at any time. We will post the revised version on our website and update the “Effective Date.” We recommend you review it periodically.

10. Contact Information

Red Tower Institute
Address: 113 Mdina Road, Qormi QRM 9016, Malta
Email: info@redtower.mt
Telephone: +356 7937 9665

Last reviewed: 20 November 2025